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Compliments, concerns, comments and complaints
NHS Sheffield values feedback from people who use our services, whatever their background or circumstances. Receiving your views is important to us as they help us to know what we're getting right and what we can improve on.
Why complain?
Wherever possible please raise your concerns directly with the staff who are dealing with you as they may be able to resolve issues ‘on the spot.’ However, sometimes talking with staff may not resolve concerns.
If you have a grumble or concern and are not sure if you wish to raise this as a formal complaint, please contact the Sheffield Patient Services Team who may be able to help you sort out your problem quickly without having to raise a formal complaint.
Patient Services Team
Royal Hallamshire Hospital
Glossop Road
Sheffield, S10 2JF
Tel: 0114 271 2400
Email: PST@sth.nhs.uk
If you wish to make a formal complaint we have procedures so that your complaint can be properly looked into and you can be given a considered response. Knowing what you thought went wrong can help us improve services. Please use the complaints form to register your complaint and send this to:
Complaints Team
722 Prince of Wales Road
Sheffield
S9 4EU
Email: shef-pct.Complaints@nhs.net
Download the complaints form:
What happens and how long will it take?
We will send you an acknowledgement within 2 working days of receiving your communication. We will try to respond quickly and reply within 25 working days
Putting things right
If we get something wrong, we will do our best to make amends. We will review our policy and procedures to try and stop it happening again. It is our policy that when mistakes are made we admit them and offer a full apology. It is important that we know about where things have gone wrong in order to put them right and that we share our learning in order to prevent things happening again. We monitor complaints and publish an annual report on how many complaints have been received. Reports highlight problem areas and we use this information to improve the way we deliver services.
Full information about how to make a compliment or complaint about local health services
Please read this useful information before writing your complaint.
Using Lay Conciliators
About the role of lay conciliators within the NHS Complaints Procedure
Dispute Resolution Policy and Procedure
NHS Sheffield's Dispute Resolution policy and online competition dispute resolution form
Comment Form
This form does not replace the formal Complaints Procedure. Please contact the Compliments and Complaints Team for details.
The Comment Form can be completed online or by downloading the Word document and returning to the Complaints Team at the above address.
Being Open
NHS Sheffield is committed to Being Open. Being Open involves apologising and explaining what happened to patients and/or their carers who have been involved in a patient safety incident.
More information about Being Open
Useful links
Carers Federation
The Carers Federation supports carers and the people for whom they care. The organisation provides a wide range of services and useful information, and is managed by a board of carers, former carers and people who use services.
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