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Being Open
NHS Sheffield is committed to Being Open.
Being Open involves apologising and explaining what happened to patients and/or their carers who have been involved in a patient safety incident.
Effective communication with patients begins at the start of their care and should continue throughout. This should be no different when a patient safety incident occurs. Openness is about what happened and discussing patient safety incidents promptly, fully and compassionately.
The NHS Sheffield board committed to the Being Open principles at its meeting in July 2009. All NHS services will operate this policy and NHS Sheffield will monitor its impact.
Patients and/or their carers who feel something has gone wrong should either report it to staff directly or comments, concerns and suggestions can be made online at: https://www.sth.nhs.uk/patients/tell-us-what-you-think
The following information is for patients and/or their carers involved in a patient safety incident:
- We will tell you if we know something has gone wrong.
- We will listen to you if you feel something is wrong.
- We will say sorry.
- We will find out what happened and why.
- We will keep you informed.
- We will answer your questions.
- We will work to stop it happening again.
The Being Open policy forms part of the NHS Sheffield Compliments and Complaints Policy (172kb pdf)
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